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Customer Service Specialist

Level 3

A customer service specialist's primary responsibility is to provide direct customer support across all industries and organisational structures as a "professional." You are a supporter of customer service who serves as a point of contact for handling more difficult or technical requests, grievances, and inquiries from customers. You are frequently the point of escalation for challenging or persistent client issues. You share expertise with your larger team and coworkers as a subject matter expert in the goods and/or services offered by your company. You collect and analyse data and client information that affects change and service enhancements. Utilizing both organisational and generic IT systems while keeping an eye on other digital technologies while you perform your duties. This could occur in a variety of settings, such as call centres, retail, webchat, service industry or any customer service point.

Image by Clay Banks
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